Frequently Asked Questions
We have put together some videos and FAQs to assist you with getting started and troubleshooting common issues. You can also turn page specific help on 
to learn more.
| Why is DDE not responding to input? |
| Why am I getting the "Already logged on" message? |
| Why am I getting the "Session Expired" message? |
| I'm missing some 999, 277CA or 835 files. |
| Upload 837 files from PC-ACE Pro. |
| Download 835 remittances and post in PC-ACE Pro. |
| Why am I getting the "Already logged on" message? |
| Why am I getting the "Session Expired" message? |
| Missing information on your Medicare eligibility report? |
| Why can I not see my eligibility reports? |
| Why am I getting the "Already logged on" message? |
| Why am I getting the "Session Expired" message? |
| Why can I not see my payer? |
| Why can I not see my eligibility reports? |
| Why am I getting the "Already logged on" message? |
| Why am I getting the "Session Expired" message? |